Refund Policy
Last updated: May 8, 2026
1. Digital Goods
All products sold on KEYONE are digital goods. Once a product has been delivered (download, license key, or access credentials), the sale is considered final and non-refundable.
2. Eligible Refund Cases
We may issue a refund only in the following cases:
- The product was not delivered within 7 days of payment confirmation;
- The product is fundamentally non-functional and we are unable to provide a working replacement within a reasonable time;
- You were charged in error (duplicate transaction).
3. Non-Refundable Cases
- Change of mind after delivery;
- Misuse, account suspension by third-party platforms, or use contrary to our Terms of Service;
- Lack of compatibility you did not check before buying;
- Issues caused by your environment, network, or hardware.
4. How to Request a Refund
Send a refund request via WhatsApp or email to contact@keyone1.com within 7 days of purchase, including:
- your order reference,
- full name and phone used at checkout,
- a clear description of the issue.
5. Processing Time
Approved refunds are processed within 7–14 business days through the original payment channel.
6. Contact
Questions? contact@keyone1.com