SaaSAI
Internal AI Copilot
A domain-tuned RAG copilot that turned scattered SOPs and docs into sourced, current answers.
- Client
- B2B SaaS scale-up
- Timeline
- 8 weeks
- Year
- 2025
Next.jsOpenAILangChainPineconeSupabase
−34%
Resolution time
seconds
Answer time
−50%
Ramp time
92%
Adoption
The challenge
Support and ops teams lost hours hunting through wikis and tickets, and answers were inconsistent across staff.
What we built
We built a retrieval-augmented copilot grounded in the company's own knowledge, with citations, access controls, and feedback-driven tuning.
Results
- Average answer time down from minutes to seconds
- Support resolution time cut 34%
- Onboarding ramp for new hires halved
Before
Manual wiki search, inconsistent answers, slow ramp.
After
Sourced answers in seconds, consistent quality, faster ramp.
Inside the build
Cited copilot answers
Knowledge ingestion
Usage analytics
Related projects
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